2009 Service Satisfaction Survey Results

Posted by admin, July 16th, 2009
BCEP has finished collating the findings from the annual Service Satisfaction Survey for 2008/09 and the results are once again very pleasing. Click HERE for a year on year summary of the findings or Click HERE for the BCEP overall and programme specific results for 2009.

Headline results:
  • BCEP maintains 100% recommendation rate.
  • Overall satisfaction rating of FANTASTIC from 73% of clients.
  • 159 survey forms issued (our largest survey to date) with 134 returns giving a fabulous response rate of 84% (our best result to date, thank you everyone who filled the survey in).
  • Effectiveness rated at GOOD or FANTASTIC = 94% (OUR BEST EVER)
  • Approach rated at GOOD or FANTASTIC = 94%
  • Professionalism rated at GOOD or FANTASTIC = 96% (EQUALLING OUR BEST EVER)

I would like to congratulate all the BCEP staff, volunteers and trustees for an officially fantastic years work.
Well done and thank you
Carlton
CEO